Please DO NOT contact us about Covid vaccinations. We will contact you.
The askmyGP Service is usually available 08:00 to 15:00 and is not available on a Saturday, Sunday or Bank Holidays whilst the practice is closed.
We are aware of the recent difficulties patients have had trying to access askmyGP, and trying to find ways to rectify this, including recruiting more GPs. There has been an overwhelming patient demand. Practices in England have delivered almost 5 million more appointments in March than they did the month before – a 20% rise. Our GPs are doing their best to answer all requests as soon as they are able to, however we may not always be able to answer you in the timescales noted. If you have not heard anything after 3 days, please contact us again.
Please consider using the NHS self help link below or https://111.nhs.uk to check your symptoms. To try and stagger demand, please submit routine requests after 10.00 and any requests for results after 13.00. If the service is shut during these hours we have reached capacity for routine requests, please try again the next working day. If you have an urgent problem please contact us by phone on 01252 723122 (between 0800-1830).
If you need help and we are closed please contact 111 or 999 if it’s an emergency.
When using askmyGP please use the details you registered with and ensure your contact details are up to date.
The successful merger of the River Wey and Ferns Medical Practices has been completed. Patients registered at River Wey Medical Practice using online services are advised to visit the following information page to link their online account to the merged practice.
Due to the current unprecedented demands the askmyGP service may be closed early on different days.
For advice and urgent medical attention outside our normal surgery hours, please call 111
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.