Should you wish to express a grievance we would encourage you consider whether or not there is cause for complaint. We would want to resolve the matter as swiftly as possible and encourage you to view the practice procedure for complaints before completing the complaint form.
Please review the Practice Complaints Procedure here.
Patient Complaint Form Forms should be returned by hand to the Reception Desk, in writing to the Practice Manager or email to [email protected]
Further information can be found on the link below to the advocacy service
SILC Independent Health Complaints Advocacy Service
Most of us use the NHS at some point in our lives and many of us use these services regularly. Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong. The NHS complaints procedure is in place to make sure that issues are resolved at a local level.
We understand that you might need support to make a complaint about an NHS Service. SILC are able to provide free, confidential and independent support and assistance to people who live in Surrey.
Following fact sheets provided by Healthwatch Surrey
Fast Fact 1 – Raising your complaint
Fast Fact 2 – Local Resolution Meetings
Fast Fact 3 – The Parliamentary and Health Service Ombudsman
